The same three people. Every time.

If one’s sick, it’s one of the other two — never a stranger.

Gilded builds support around a small, familiar team instead of sending whoever happens to be available. You meet your team before support begins.

Meet your three See how it works
A support worker and participant laughing together on a front porch.
AI-generated image for illustration — you’ll meet the real people before support begins.
How it works

See the difference.

Support should not feel like opening the door to a different stranger every week.

A changing roster Illustrative example

Seven different workers in one month, and two shifts still unconfirmed. Illustrative example of a pooled roster pattern — not a specific provider.

The Known Three The Gilded model

Three people who know you. Backup comes from within your team.

Service terms, in plain language

What we commit to.

  • Meet all three before you sign.

    You should know who may walk through your door before support begins.

  • Backfill starts with your own team.

    If your usual worker is unavailable, we first look to the other people you already know.

  • Your coordinator hears about problems from us first.

    We do not want families chasing coordinators to explain problems that we should have reported ourselves.

  • Monthly service reporting.

    Once services begin, Gilded intends to provide coordinators with a simple monthly view of scheduled support, delivered support and significant service exceptions.

  • No exit fee.

    You're never locked into a plan that isn't working for you. Leave whenever you choose — no penalty, no exit fee.

  • Screened and insured.

    Every Gilded worker completes required screening checks before any participant contact, and current certificates — including insurance — are available to you on request.

Your team

Your team should have names.

You are not choosing a logo. You are choosing the people who will actually turn up.

Illustrative photo of a support worker.

Your primary worker

Leads your regular shifts — daily living, routines and community access.

Illustrative photo of a support worker.

Your second worker

Works your roster too, so cover comes from someone who already knows your routine.

Illustrative photo of a support worker.

Your third worker

Completes your three — if anyone is away, support comes from within your named team, never a stranger.

Meet your three

Images shown are illustrative and AI-generated — you meet your actual team, by name, before support begins.

Built from experience, not theory

Why we built Gilded differently.

“Gilded is a new name and a new operating model — but it wasn’t designed from theory. We’ve seen what happens when service businesses grow faster than their rosters, their communication and their operational controls. Gilded is deliberately built around those lessons: smaller named teams, capped capacity, proactive communication and visible service delivery. In our first cohort, I will personally oversee how each support relationship is established. We will only accept participants we believe our current team can genuinely support. If we do not have the capacity, we will tell you.”

— Beatrice Radihephi, Founder

What we commit to

  • Meet the team before committing
  • 14-day open door — if it's not the right fit in your first two weeks, you can leave with no cost and no hard feelings
  • No exit fees
  • Founder oversight during initial setup
  • Limited launch capacity

Current launch capacity: Our first team supports a maximum of five participants. When those places are filled, we say so — we don’t overbook.

For professionals

Are you a support coordinator?

You shouldn’t be the last to know when something’s gone wrong.

Gilded is being built around named worker teams, proactive communication and simple monthly service reporting.

See Gilded for coordinators →

Sample — illustration only
26Scheduled shifts
26 of 26Known-team coverage
1Exceptions
Example figures showing the monthly reporting format coordinators will receive once services are operating. Not historical Gilded performance data.

You meet your team before support begins.

Meet your three

Meeting your three costs nothing and commits you to nothing.